DMCA & Copyright Removal Policy

Last Updated: April 19, 2026

For urgent removal requests contact: legal@rentreviews.net — we aim to respond within 24–48 hours.

1. Our Commitment

RentReviews respects the intellectual property rights of others and expects users of the platform to do the same. We comply with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, and respond promptly to valid notices of copyright infringement. We also operate a voluntary content removal process for landlords and property owners who wish to dispute or remove listings.

We target a response time of 24–48 hours for all properly submitted removal and takedown requests. Requests received on weekends or public holidays will be processed on the next business day.

2. Designated DMCA Agent

Pursuant to 17 U.S.C. § 512(c)(2), we have designated the following agent to receive notifications of claimed copyright infringement:

Designated Copyright Agent — RentReviews

Name:RentReviews Legal Team
Email:legal@rentreviews.net
Subject line:DMCA Notice
Response time:24–48 business hours

This agent is registered with the U.S. Copyright Office pursuant to 17 U.S.C. § 512(c)(2). Notices sent to addresses other than those listed above will not be processed.

3. How to Submit a DMCA Takedown Notice

If you believe content on RentReviews infringes your copyright, please send a written notice to legal@rentreviews.net with the subject line "DMCA Notice". Your notice must include all of the following:

Required elements (17 U.S.C. § 512(c)(3)):

  1. Identification of the copyrighted work — A description of the copyrighted work you claim has been infringed. If multiple works are covered by a single notice, a representative list is sufficient.
  2. Identification of the infringing material — A description of the material you claim is infringing and its location on the RentReviews platform (e.g., the URL or property listing ID). Be specific enough for us to locate the material.
  3. Your contact information — Your name, mailing address, telephone number, and email address.
  4. Good faith statement — A statement that you have a good faith belief that the disputed use of the material is not authorised by the copyright owner, its agent, or the law.
  5. Accuracy statement — A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorised to act on behalf of the owner.
  6. Signature — Your physical or electronic signature.

Notices that are materially deficient (e.g., missing the good-faith statement or signature) will not be processed. We may contact you to request clarification.

4. Our Response Process

Upon receipt of a valid DMCA notice we will:

  1. Acknowledge receipt within 24–48 business hours.
  2. Review the notice to confirm it meets the statutory requirements.
  3. Remove or disable access to the allegedly infringing material promptly if the notice is valid.
  4. Notify the user who posted the material that it has been removed and provide a copy of the notice (with your contact details redacted if requested).
  5. Record the action in our repeat-infringer tracking log.

We will process complex or contested notices as quickly as practicable but may require additional time if legal review is needed.

5. Counter-Notification Procedure

If you believe your content was removed as a result of a mistake or misidentification, you may submit a counter-notification to legal@rentreviews.net with the subject line "DMCA Counter-Notice". Your counter-notification must include:

  1. Your physical or electronic signature.
  2. Identification of the material that was removed and its location on the platform before removal.
  3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if outside the US, any judicial district in which RentReviews may be found), and that you will accept service of process from the person who provided the original DMCA notice.

Upon receiving a valid counter-notification, we will forward it to the original complainant and may restore the removed material within 10–14 business days unless the complainant files a court action.

6. Non-Copyright Content Removal Requests

RentReviews also accepts content removal requests that are not based on copyright claims, including requests from landlords or property owners regarding inaccurate or disputed listings. These are not DMCA requests, but we treat them seriously.

To request removal of a property listing or review on other grounds:

  1. Email legal@rentreviews.net with the subject line "Content Removal Request".
  2. Include: the URL or property ID of the content, the basis for your removal request (e.g., you are the property owner, the data is incorrect), and any supporting documentation.
  3. We will acknowledge receipt within 24–48 hours and aim to resolve the request within 5 business days.

Verified landlords may also use the "Claim This Property" feature on the platform to take ownership of community-submitted listings and correct inaccurate information.

7. Repeat Infringer Policy

Pursuant to 17 U.S.C. § 512(i), RentReviews maintains a policy of terminating, in appropriate circumstances, accounts of users who are repeat infringers of copyright. We track DMCA notices and will terminate accounts where a pattern of infringement is established.

8. Misuse of DMCA Process

Under 17 U.S.C. § 512(f), any person who knowingly and materially misrepresents that material is infringing, or that material was removed by mistake or misidentification, may be subject to liability for damages, including costs and legal fees. Do not submit a DMCA notice if you are not the rights holder or authorised agent, or if you do not have a genuine good-faith belief in your claim.

9. Contact

All copyright, DMCA, and content removal correspondence should be sent to:

legal@rentreviews.net

Use subject line "DMCA Notice", "DMCA Counter-Notice", or "Content Removal Request" as appropriate.

Response target: 24–48 business hours