1. Introduction
RentReviews ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform. Please read it carefully. By using RentReviews, you consent to the practices described here.
2. Information We Collect
We may collect the following types of information:
- Account information: name, email address, and password when you register.
- Profile information: role (renter or landlord), verification documents submitted by landlords.
- Property data: addresses, photos, and descriptions submitted by landlords.
- Review content: ratings, written reviews, and associated metadata.
- Usage data: pages visited, search queries, click events, and session duration.
- Device data: IP address, browser type, operating system, and device identifiers.
- Location data: if you use the "Near Me" search feature, your precise device location (with your explicit permission, via your browser) or an approximate location derived from your IP address if precise location isn't available or granted. This is used only to sort search results by distance and is not stored on our servers.
- Communications: messages you send to our support team.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Display property listings and user reviews on the platform.
- Verify landlord identity and property ownership.
- Send transactional emails (account confirmation, notifications).
- Improve the platform through analytics and user research.
- Detect, investigate, and prevent fraudulent or abusive activity.
- Comply with legal obligations.
We do not sell your personal data to third parties for their own marketing purposes.
4. How We Share Your Information
We may share your information with:
- Other users: public reviews and ratings are visible to all visitors. Landlord business names and property details are publicly listed.
- Service providers: hosting, analytics, email delivery, and fraud prevention vendors who process data on our behalf under confidentiality agreements.
- Legal authorities: when required by law, court order, or to protect the rights and safety of users or the public.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze how users interact with the platform. You can control cookie settings through your browser, but disabling cookies may affect functionality.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain aggregated, anonymized data for analytical purposes. Reviews you submit may remain on the platform after account closure to preserve the integrity of the review record.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten"), subject to legal obligations.
- Object to or restrict certain types of processing.
- Request a portable copy of your data.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at legal@rentreviews.net. We will respond within 30 days.
8. Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will promptly delete it.
10. International Transfers
Your data may be processed in countries other than the one where you reside. We ensure that any international transfers comply with applicable data protection law and that appropriate safeguards are in place.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email and by updating the "Last Updated" date at the top of this page. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
12. Contact
For privacy-related questions or requests, please contact: legal@rentreviews.net